Claims handling among ATSS members is performed within ATSS through TCH Connect (previously - SII).
For this purpose, ADM/ACM forms matching international standard administrative forms for ADM/ACM.
Airlines are expected to raise their claims on the basis of their published ADM policies or, if no ADM policy is published, - on the basis of standard ADM policy.
Agency and TCH may independently produce a request for adjustment when errors are found in issued traffic documents or in the operation of TCH/CRS automated systems.When carrier ADM policy forbids accredited agencies to develop adjustment requests in case of errors found in issued traffic documents, agency may send a message request for ADM/ACM generation to carrier, via TCH Connect.
For claims handling, TCH Connect offers the following interactive options:
Acknowledged claims will be automatically incorporated into reports for agents and airlines and accounted for at the time of settlement.
Documents for claims handling through ADM/ACM:
Claims may be issued in RF Rubles, USD or EUR.