In the ATSS, the claims shall be handled via "My Account".
ADMs/ACMs matching global standard administrative ADM/ACM forms are used.
Airlines create ADMs based on published carrier's ADM policy, and in the absence thereof, based on a Standard ADM policy.
The Agency and TCH may create a request for adjustment when errors are found in issued traffic documents or in the operation of automated systems of TCH, CRS (Computer Reservations System). When carrier's ADM policy forbids accredited agencies to issue request for adjustment of errors found in issued traffic documents, the Agency may use "My Account" to send the message to the carrier requesting to issue an ADM.
As related to claims handling, "My Account" allows to:
Authorised claims will be automatically incorporated into reports for agents and airlines and taken into account when settling.
The below set of documents is essential for claims handling with ADMs/ACMs:
ADMs/ACMs can be issued in RF rubles, US dollars or Euros.